FAQ

"Do I have to sign up for a subscription service or contract?"

There are no subscriptions, memberships or signing up for anything. We are a order as you go service and unlike other similar services we want our customers to have the freedom to shop as they please

"Is there a minimum order for delivery?"

The short answer is – yes. We always want to offer only the best quality products at the best possible value. In order to keep doing that, we require a $199 minimum order per customer for delivery. 

We cannot facilitate add-ons to orders once the order has been placed.  To add extra items you will need to place another order of $199.

"Where do we deliver?" 

We offer regular home delivery to in Greater Ottawa, Greater Toronto Area, Montreal and surrounding areas. We can also ship anywhere across Canada. We service the communities of Nunavut through our partner distributors Northern Shopper. Please email info@farm2forkdelviery.ca with any questions or review our Shipping Policy.

"Do we have retail store or pickup location?"

We don’t currently offer a retail store location. However, you can place your order online and we’ll deliver right to your door or you can pick up for free at our warehouse Tuesday and Thursday - 10am-4pm. 

For order pick ups, the address is 3150 Hawthorne Rd, Ottawa, ON K1G 5H5.

If you would like to pick up your order, when placing your order, at checkout, simply enter the address as 3150 Hawthorne Rd, Ottawa, ON K1G 5H5 and select your delivery date. When picking up, please drive around to the back of the building and go to the first set of stairs on the left. 

There is a buzzer at the door. Simply tell them you have a pickup for Farm2Fork.

"Do we have to be home to receive delivery?"

We like our customers to be home to receive their orders so that we can address any questions you might have. During the winter months when the temperature is below freezing we can arrange to leave your order in a secure place of your choosing.

"What happens if I live in an apartment or condo building?"

We will contact you when we have arrived at your building. To prevent any parking snafus, we ask that you meet us at the front of your building to pick up your order. If you are unable to pick up your order at the front, please notify us when you make your order and we will gladly accommodate your preferred pick up method.  

"What happens if I’m not home or miss my delivery?"

When we arrive, we’ll notify you by knocking on the door, ringing the doorbell, or (if you live in an apartment or condo) by phone. If there is no answer, we’ll attempt to call twice. If we aren’t able to reach you, we’ll reach out by phone or email to reschedule the delivery.

"Do your meat and seafood products come fresh or frozen?" 

For orders for Ottawa and Montreal, the meat and seafood is flash frozen in a commercial blast freezer to assure the longevity and freshness of our products. We offer fresh for certain special order products. All seafood must be defrosted before cooking. For orders in the Greater Toronto Area, the meat and seafood is most often delivered fresh in refrigerated delivery vehicles. 

Our commercially (vacuum sealed) flash frozen products will last a year in the freezer and still be as fresh as the day you purchased them.

"Where is your meat and seafood packaged and is it government inspected?"

All of our products are packaged, assembled and processed in CFIA (HACCP) or provincially government inspected facilities.

"Is your packaging recyclable or can we reuse our boxes?"

The materials that go into our packaging are 100% recyclable and we encourage all of our customers to please take the time to do so. 

"Can I cook my meat or seafood from frozen?" 

All of our meat can be safely cooked from frozen and is a great way to save time but for the best cooking results we suggest to defrost first before cooking. Seafood must be defrosted before cooking. 

"What is the best way to defrost my meat and seafood before cooking?"

We find the best way to defrost our products is in the refrigerator. Even the best vac packs might leak so we suggest that you put your meat or seafood on a plate or tray before putting it into the fridge. We do not recommend defrosting in water or the microwave.

"How is your meat and seafood packaged?"

Most of our meat and seafood (except a few products) are individually vacuum sealed.

"Can I return my order?"

Due to the perishable nature of Farm2Fork’s products, all sales are final and the product cannot be returned. Learn more on our Return Policy.

"Have questions after all that?"

Feel free to reach out to us directly - info@farm2forkdelivery.ca