You have questions, we have answers!
Where are we based out of
We are a Ottawa, On based business that was founded in 2014
- Freezer burn
- Damaged packaging
- Incorrect weight
Not happy with your purchase? We offer a full exchange on your product(s) for the same product(s) or different product(s) of equal value. We do not offer refunds.
We encourage you to branch out and try new products, but if you simply don’t love the taste, we cannot accept a return – food is perishable, after all!
While a minimum Farm 2 Fork delivery order typically fits in a standard freezer, if you find that your eyes were bigger than your freezer, we cannot accept a return. We recommend sharing with family or friends – you’ll be quite popular!
Our goal is to provide our customers with the best value for the best quality. We offer premium quality products, service and FREE home delivery. We are unable to offer refunds or exchanges if you are unhappy with the price.
Do I have to sign up for a subscription service or contract?
Is there a minimum order for delivery?
The short answer is – yes. We always want to offer only the best quality products at the best possible value. In order to keep doing that, we require a $249 minimum order per customer for delivery.
We cannot facilitate add-ons to orders once the order has been placed. To add extra items you will need to place another order of $249+.
Where do we deliver?
We currently service through our home delivery service Ottawa, Toronto, Montreal and surrounding areas. Please contact us to see if we service your area. We service the communities of Nunavut through our partner distributors Northern Shopper & BBE expediting. We are constantly expanding to include new delivery locations as our customer base grows
Do we have retail store or pickup location?
We don’t currently offer a retail store location. Instead, place your order online and we’ll deliver right to your door.
Do we have to be home to receive delivery?
What happens if I live in an apartment or condo building?
We will contact you when we have arrived at your building. To prevent any parking snafus, we ask that you meet us at the front of your building to pick up your order. If you are unable to pick up your order at the front due to a health condition, please notify us when you make your order and we will gladly accommodate your preferred pick up method.
What happens if I’m not home or miss my delivery?
Do your meat and seafood products come fresh or frozen?
All our meat and seafood is flash frozen in a commercial blast freezer by our great partner packers to assure the longevity and freshness of our products. We offer fresh for certain special order products. All seafood must be defrosted before cooking.
How long will my products last in the freezer?
Our commercially (vacuum sealed) flash frozen products will last a year in the freezer and still be as fresh as the day you purchased them.
Can I mix and match, special order or pick and choose the items I would like to order?
Where is your meat and seafood packaged and is it government inspected?
Are your products delivered in a temp controlled trucks or how are they stored?
Is your packaging recyclable or can we reuse our boxes?
Can I cook my meat or seafood using the sous-vide or meat that is vacuum sealed in cryovaced plastic?
Can I cook my meat or seafood from frozen?
All of our meat can be safely cooked from frozen and is a great way to save time but for the best cooking results we suggest to defrost first before cooking. Seafood must be defrosted before cooking.